Masonite Residential | M-Pwr™ Smart Door Customer Support

M-Pwr™ Support

Setup and troubleshooting

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Door setup and connectivity

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Yale setup troubleshooting

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Door setup app features

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Need further assistance?

Reach us by phone at (866) 996-2031 or email at support@masonite.com. Business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. Observed holidays may affect availability and cause increased response times. Access the Masonite Portal to view your products and submit support tickets.

Masonite portal

Install M-Pwr

Follow these step-by-step instructions for guidance on installing your M-Pwr door and connecting it to power.

Installation instructions

Interior of a showroom with two doors by Masonite, one a Belleville fiberglass exterior door with a 3/4 pane of glass and one horizontal panel, and the other a 4 glass panel VistaGrande fiberglass exterior door

Care for your door

Learn how to keep your smart door looking and working great with our guide to painting and staining, cleaning and electrical maintenance.

Care instructions

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Understand the warranty

Read through the warranty coverage and how to make a claim, if needed.

Warranty information

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Integration partner support

Video doorbell

Get step-by-step instructions for the Ring peephole camera inside the Ring app.

Learn more

Smart lock

Get more information about setting up and troubleshooting the Yale smart lock.

Learn more

Frequently asked questions

M-Pwr Smart Door questions

Masonite M-Pwr Smart Doors are the first* to employ patent-pending, Underwriters Laboratories (UL) certified technology to connect residential exterior doors to a home’s electrical system and wireless internet network. It is a fully powered system providing reliable “always on” smart technology and lighting. The first edition of the doors features an integrated backup battery**, smartphone app, LED welcome lighting, video doorbell, smart lock and more.

Masonite® M-Pwr™ Smart Doors are exclusively available through select builders. By partnering with Masonite, builders have a unique opportunity to upsell to homeowners by leveraging the Masonite and smart security brands.

The doors come equipped with fully integrated power, battery backup**, M-Pwr Smartphone App, LED welcome lighting, video doorbell, smart lock, door state sensor, and are made with premium fiberglass with multiple style options.

Fully Integrated Power: Connected to the home’s power supply, so it’s always on.
Battery Backup**: Even if the power goes out, the door stays on.
M-Pwr Smartphone App: Control lights, check if the door is open or closed, customize the settings and more.
LED Welcome Lighting: Programmable, motion-sensing lights show the way.
Video doorbell: Monitor the front door from anywhere with a built-in video doorbell.
Smart lock: Lock and unlock the door from anywhere with a phone.
Door State Sensor: A sensor detects if the door is open or closed.
Premium Fiberglass Door: High-quality, long-lasting construction stands up to wind and water.
Virtually Endless Style Options: Select a door that suits the home with a range of colors and glass styles.

The smart door is connected to the home’s main power as part of the installation process. The power is routed through the top of the door frame and transferred to low-voltage energy, making it safe to use and easy to access for any maintenance.

To activate power to the door, you must use the Masonite® M-Pwr™ App to create an account and then register the door. Once registered, the M-Pwr App allows you to check door power status, change LED settings, monitor status of the door state, set notification and lighting preferences, set up additional devices, add users to the account and more. Additionally, the video doorbell and smart lock apps are required to control these integrated products. During the construction process we encourage you to use the physical key set that comes with the door.

While Masonite® M-Pwr™ Smart Doors do not integrate with security systems; there are multiple smart lock and video doorbell products that are compatible with many security systems.

The intelligent design is incorporated into premium fiberglass doors that are available in a variety of styles, colors and finishes, including multiple glass options. The door is offered in a curated palette from top eye-catching color trends.

Masonite® M-Pwr™ Smart Doors are currently available in select areas. Masonite M-Pwr Smart Doors are currently being sold to builders through normal distribution with the assist of the Masonite sales team. Please fill out this form to have a Masonite Sales representative contact you about purchasing a door.

If you experience an issue with any part on your Masonite® M-Pwr™ Smart Door, please contact Masonite Customer Support at 866-996-2031 or email support@masonite.com.

The installation for the door is similar to that of a non-powered door with a few key differences. The wiring runs through the frame of the door so it will come with caution stickers for where the installer can and cannot drill into the frame. Additionally, the power will need to be ran to the header of the door during the wiring of the house.

There is no daily maintenance required. Find detailed Masonite® M-Pwr™ Smart Doors care instructions here. To clean the M-Pwr Smart Door, wipe/clean all surfaces of the panel(s), sidelite(s), and frame with a lint-free rag and solution of water and mild dish soap.

Buying or selling our smart doors

Whether you’re a homeowner looking to buy M-Pwr for your home or a professional looking to sell these smart doors, head to our product page to learn more.

Get started

An angled view of a two-story craftsman style home with brick and blue siding, a covered front porch with wicker chairs and a gray quarter lite two panel front door with two sidelites, a video doorbell, a smart lock and LED lights on.

M-Pwr™ support